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Refund Policy

Effective Date: 13 May 2026
Company: Sekason Research Limited
Company Registration Number: 14339910
Location: London, United Kingdom

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1. Introduction

This Refund & Cancellation Policy outlines the terms governing purchases, cancellations, refunds, and delivery of digital research products and services provided by Sekason Research Limited (“Sekason Research”, “we”, “our”, or “us”).

By purchasing reports, digital products, or custom research services from Sekason Research Limited, you acknowledge and agree to this policy.

 

2. Nature of Products and Services

Sekason Research Limited primarily provides:

  • Digital research reports;

  • Downloadable analytical materials;

  • Market intelligence publications;

  • Compliance intelligence reports;

  • Custom research services;

  • Tailored analytical deliverables.

Most products are digital in nature and delivered electronically.

 

3. Digital Product Sales

Due to the nature of downloadable digital products and research materials, all purchases are generally considered final once:

  • The report has been delivered;

  • Download access has been granted;

  • The product has been accessed;

  • The digital file has been transmitted.

This policy helps protect proprietary intellectual property and confidential research methodologies.

 

4. Eligibility for Refunds

Refund requests may be considered only under limited circumstances, including:

  • Duplicate payment transactions;

  • Failure to deliver purchased products;

  • Technical delivery failures that cannot reasonably be resolved;

  • Incorrect billing caused directly by Sekason Research Limited.
     

Refunds will not generally be issued for:

  • Change of mind;

  • Misinterpretation of report scope;

  • Business decisions made using research materials;

  • Regulatory or market developments occurring after purchase;

  • Dissatisfaction based on subjective expectations.

     

5. Refund Request Process

Refund requests must:

  • Be submitted in writing;

  • Include proof of purchase;

  • Clearly explain the issue.
     

Requests should be sent to:

Email: contact@sekasonresearch.com

Refund requests should normally be submitted within 7 days of purchase.

Sekason Research Limited reserves the right to investigate and assess refund requests on a case-by-case basis.

 

6. Processing of Approved Refunds

Where a refund is approved:

  • Refunds will generally be issued using the original payment method;

  • Processing times may vary depending on payment providers or banking systems;

  • Transaction or currency conversion fees charged by third parties may not be refundable.

     

7. Custom Research Services

Custom or bespoke research engagements may involve:

  • Project scoping;

  • Reserved analytical resources;

  • Dedicated research allocation;

  • Scheduled delivery timelines.

As a result, cancellation terms for custom research may differ from standard digital report purchases.
 

Unless otherwise agreed in writing:

  • Deposits or milestone payments may be non-refundable once work has commenced;

  • Cancellation requests may be subject to partial billing for completed work;

  • Delivery schedules are estimates and may vary depending on project complexity.

Specific terms for enterprise or tailored research engagements may be governed through separate contractual agreements.

 

8. Delivery Responsibility

Customers are responsible for:

  • Providing accurate email and billing information;

  • Maintaining secure access to delivered materials;

  • Checking spam or filtering systems where delivery emails are not received.
     

Sekason Research Limited is not responsible for delivery issues caused by:

  • Incorrect customer information;

  • Third-party email filtering;

  • Customer network restrictions;

  • Device compatibility issues.

     

9. Intellectual Property Protection

Refund approval does not grant permission to:

  • Retain unauthorized copies;

  • Redistribute research materials;

  • Share proprietary reports;

  • Reuse analytical content.

All intellectual property rights remain the exclusive property of Sekason Research Limited.

 

10. Chargebacks and Payment Disputes

Customers are encouraged to contact Sekason Research Limited directly before initiating payment disputes or chargebacks.

Fraudulent or abusive chargeback activity may result in:

  • Account restrictions;

  • Refusal of future services;

  • Legal recovery actions where appropriate.

     

11. Policy Updates

Sekason Research Limited reserves the right to modify or update this Refund & Cancellation Policy at any time.

Updated versions will be published on this page with a revised effective date.

 

12. Contact Information

Sekason Research Limited
Company Registration Number: 14339910
London, United Kingdom
Email: contact@sekasonresearch.com
Website: https://www.sekasonresearch.com
 

--- End of Refund Policy --

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